Test step 1 and if you still cannot log-in try step 2. You’re always welcome to contact email@example.com to get help.
1.Try to switch off the wi-fi.
2.Uninstall the app and then go to App Store/Google Play to download it again. If you are a paying subscriber and you are asked to pay for the app again – just accept. You will never be charges twice.
3. Contact us at firstname.lastname@example.org